Support Knowledge Base

Visit the LBM contact page or call us at +1 (203)966-0661.

All out products work on Windows or Unix systems. If you have a specific OS, please contact us.

Yes, AXIAR works on WSL. You need to install the AXIAR for Linux on it, and set WSL for Windows to access the AXIAR server.
For more information, contact our support team for documentation and help implementing AXIAR on WSL.

AXIAR on Windows works as a hybrid application, the main services and interface runs on a Unix subsystem called
Midipix ©.
Utilities for Administrators and users, are developed under Microsoft Visual Studio using the .Net framework.

LBM Systems provides customer with after work hours services, please contact us for information.
We have an online chatbot that you can use to get information and guidance about our products, if you cannot find an
answer with our chatbot, please contact us via email or phone.

Under uprint, AXIAR requires four main configuration files:
ulpdef: for system configuration to define operators, spool folders, security, default processing behavior.
prtdef: for devices to be used by AXIAR, including direct network printers, remote printers, or customized programs.
formdef: to define how to process the incoming raw data or pre-processed data, it includes filters and customized programs.
classdef: to define priorities and to print banner pages or what to do after or before a page.

Look under uprint for the udaemon.log. The file contains information about the service or daemon.
Service problems may be related to configuration files typos or the port being in use by another application.
For any additional support on this problem, please contact our support team.

Send a detailed message to our support email with steps to reproduce the issue.

Axiar installation is a hybrid process, it needs to deploy a temporary Midipix subsystem, this error
is caused by an antivirus preventing the subsystem to run the shell interface. You can disable the antivirus to run the
installation, once the installation is completed, you can enable it and define the AXIAR installation folder as an
exception. For additional support on this error, please contact us.

Check your printer for common errors: out of paper, paper jam, or need service.
If the printer is working, check your prtdef settings for the printer. You should have PJL_status_readback=0
and SNMP_status_readback=0. Some printers do not understand the code related to those two features.
For any additional support on this problem, please contact our support team.

Axiar Deliver can be installed and configured on Windows or Unix servers.
Please refer to our Axiar Deliver Administrator guide or Axiar Deliver User guide for information.